Anonymous

Worst experience ever

I had my truck at a local shop for some minor work done. It caught on fire burned up in their shop due to the shops errors and their insurance company (Sentry Insurance) has been the absolute worst to work with. They gave us a ridiculous offer for my truck even when I gave them local prices for the exact same truck in my area. The claims adjuster was a complete jerk. They demand the rental be returned even when I do not have the check in hand and no way to get around with my 4 kids without the rental. I am having an impossible time finding a car of equal value for the money they gave me. This is the worst insurance company ever and I hope they go out of business.
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Anonymous
map-marker Charlotte, North Carolina

Terrible company

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No payment after 8 months of waiting. Worst customer service ever! This company is a complete joke.
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Reason of review:
Problems with payment
Anonymous

Unprofessional

They have an extremely light approach in term of quality. People on the phone manage to be both ignorant of their own procedures and rude. They never call back when they promised to and never do what they said in time. Don't ask to talk to a claim manager, they are worst. They handle claims a poor way with the only objective to make you pay. Don't waist time sending them pictures or explaining things in e-mail as they ask. They won't even look at it. They also lie then refuse to send you the recording of your calls, even if they use it against you. The service itself is pretty poor. No matter what happens they will charge you. Don't sign with them
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Reason of review:
Poor customer service
Anonymous
map-marker Scottsdale, Arizona

Missed treated

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hope no body else has to deal with this company! as my wife was hit by someone who had this insurance and they acted like we had done something wrong! they didn't send someone out to look at the damage of the car! they wanted us to take pics and send to them so they can use an APP!!! it took two months for them to finally say my car was a total loss! and then they didn't want to pay what it was worth, it took more time to make a deal, and was treated like I was the bad guy who hit their car!
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Loss:
$7785
Cons:
  • Anything they did
Reason of review:
Poor customer service
Anonymous
map-marker Scottsdale, Arizona

Workers comp nightmare!

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I see why this company has horrible reviews!! Do not go through them for workers comp claim or any service for that matter.

Their customer service is beyond *** My "assigned" adjuster never answered the phone or returned calls regarding my claim I had to contact a supervisor just to get my basic questions answered about my claim! Then they process your payment for your claim at the last minute or not at all so your stuck waiting for a payment that you should have received days ago!! Worst customer service ever, complete frauds. I hate that I had to go through them for my claim.

I will make sure to tell my employer to not utilize this insurance company if someone gets hurt on the job in the future, they make the process painful and a complete headache. A bunch of *** with headsets calling themselves claims adjuster they don't adjust ***!

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Anonymous

Claims

This insurance company is by far the worst I've dealt with ! Their client cause an accident and its been a week and still have not seen an adjuster to look at my car ! It's not drivable and they won't rent me a car to drive to work ! Left 3 messages and no call back !! Worst customer service !!!
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Reason of review:
Poor customer service
Anonymous

Backhoe Vandalism

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We puchased backhoe through John Deere and also purchased insurance for it through Sentry. We've always paid our payments almost done paying backhoe.

Well, it was vandalized and the claim rep. Jessica Gast took from 9/11/2017 when claim was opened to 11/12/2017 to assign an adjuster. Now, the adjuster feels the pictures taken at the RDO shop do not seem to show the damage the shop repaired. The shop is not the adjuster if he required certain type of photos then he should have gone himself to take the pictures.

I feel this is a way they try to avoid paying claims. Here we are paying our insurance payments and when we do need it Sentry only acts with unprofessionalism and makes us feel as if we are dishonest. Sentry do your job.

You want a certain type of photo then send the adjuster to take it!! Very disatisfied!!

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Loss:
$12000
Cons:
  • How adjuster made us feel as if we were being dishonest
Reason of review:
Order processing issue

Preferred solution: Full refund

Anonymous
map-marker Coconut Creek, Florida

Untrustworthy!

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Quoted my insurance 15% lower than my current carrier. 2 months in they tried to raise my rates 20%, said they made a "error" quoting. Settles on a 15% increase. After the year I canceled the policy and they did an audit and found they again made an error and I was billed 10% of the premium. I tried to fight it buy they threatened to send it to a collection agency. These people are the *** of the earth! Insurance companies should be regulated so they can get away with this sort of thing but I suppose that how the rich get richer and the rest of us pay and pay.
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Stevens Point, Wisconsin

Dairyland/Sentry auto insurance RACKET

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I was involved in an accident with a person who had Dairyland insurance. She admitted total fault.

I reported it to the claims agent of her insurance. I got an automated email from Viking Insurance which is somehow under Sentry Insurance. After several days of waiting to be contacted, I made several phone calls to the agent in the email who ignored me. I made several calls to the woman's agent & she didn't receive replies either.

The local agent contacted someone else at Sentry & I emailed. I was told Sentry would only cover 85% of the costs for repair. I knew that there was no way I could have avoided the other car & I was completely not at fault in any way. Again, no response from the agent.

Again, multiple attempts to contact them. I was eventually told that I could accept their 85% offer or go to court. I seriously contemplated doing so, but decided it would cost me even more to do so. I was told the insurance check would arrive in 4 days.

Again, no check, more emails from me. Finally a check arrived 36 days after the accident. I have shared this story with others & I've learned that this is normal for this company.

They make the victim of the accident pay for a portion of their costs. Sentry Insurance is a RACKET.

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Loss:
$540
Reason of review:
Poor customer service

Preferred solution: Get a conscience or go out of business.

Anonymous

Sentry Insurance - Auto Claim Review

My daughter and i was hit by a eight ten wheeler truck in jan2016. The driver was ticketed and at fault almost killed us. Then he stated that were gonna learn about them eighteen wheelers. Didnt try to see if we were ok or not. The adjuster been bs around about paying for medical bills and pain suffering. I just wanna say to him that hes a low down ***, what if this happen to him and how would he feel. I hope he weep what he sow. I dont no whats so hard about doing the right thing. Im still waiting and really im about to tell my attorney id rather go to court. Ive waited this long so Sentry yall need to do a better job with the adjusters yall hired. When yall customers have been proven wrong pay up. I ask God not to let me hate the low down truck driver and you the adjuster. This has caused so much emtional destress for me.I have a great law firm so guess what yall gonna learn about me and me 13 year old child you almost kill.
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Reason of review:
Poor customer service
Anonymous
map-marker San Diego, California

Short Review on August&nbs-04:00;11,&nbs-04:00;2016

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Absolutely trash, dishonest and fraud people every single one of them, I had a claim with them and no one was responding or cooperating in a proper way, so zero star for them
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Reason of review:
Poor customer service
Anonymous
map-marker Tucson, Arizona

Sentry Insurance blamed me for being rear ended by a drunk driver

On April 28, 2016 a man insured by Sentry Insurance piled into the back of me while I was stopped at a stop light. The driver was drunk (.263 blood alcohol). He had 2 previous DUI's. Sentry's Representative told me I needed to take charge of my life as if it was my fault they insured a person who had 2 previous DUI's. They refuse to settle up for damages, lose of business, and pain and suffering. I have lost over 10,000 in welding business. I was forced to have my insurance company settle up for my truck and they went after Sentry to get the money back for my truck. I would advise anyone to avoid Sentry Insurance.
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Loss:
$30000
Reason of review:
Bad quality
Anonymous
map-marker Yakima, Washington

Sentry Insurance so they say?

I purchased a bed May 12th. The company that delivered it has Sentry Insurance. Employees damaged my new hardwood floors, we can't get them repaired as we cannot find the wood to replace that matches. The company told me to go thru their insurance company as they cannot find anyone who can fix either. For over 2 months now Sentry has not returned a phone call. I was told they would call within 3 business days but I have to keep calling to get voice mail that is never returned. This is not how insurance is supposed to work. At this point I will be telling the company that ruined my floors to go thru their insurance company to get reimbursed for my new floors as I will be billing them, not their *** insurance company
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Reason of review:
Poor customer service
Anonymous
map-marker Ottawa, Ontario

This is crazy!

My daughter, 20 years old at the time, was injured in a major car accident by hitting a huge barrel on the highway which caused her to lose control of her car. It flipped over and over several times, and her (new) car was crushed except just around her body.

It was a miracle. The hospital bills, doctor bills, and chiropractor (which she will need the rest of her life) doesn't even add up to what Sentry and their client is spending in legal fees to get out of paying the darn bills.

Sentry and the company that the driver (who dropped the barrel on the highway) paid for her car immediately, making it seem that the whole thing would go smoothly. Wrong!

It has been more than 3 1/2 years and still, not one medical bill has been paid! They do not want to pay, and in fact, have tried to weasel out of the whole thing by trying to deny that it even happened, or at least, that her permanent back damage and traumatic brain injury does not exist. She will go to trial soon, and all I can say is this is ridiculous. She (and her husband and parents) have been through h*** dealing with these idiots!

We've been told to expect the trial to last for several days!

This is ridiculous. It should be cut and dry: the driver failed to secure the load in his truck, the empty fuel tank rolled off truck, my daughter hit it and lost control and the car was wrecked, she sustained multiple injuries including permanent back/neck damage and lost two jobs and also has a permanent brain injury which keeps her from completing school and THEY WON'T PAY!

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Reason of review:
Problems with payment
Anonymous
map-marker Santa Fe, New Mexico

Very unhappy customer

I'm a customer of Sentry Insurance, about a month ago my son was rear ended pretty bad by another Sentry customer. They came out took photos, and to access damage I barely got a check for damages last week.

Really???? There was also damage to the emissions on the back of the car that now the car is not drivable. Still haven't received a check for that. So I was just able to get the car to a body shop yesterday then wait to see if the check was even enough to cover all damages, which it probably isn't then have to wait to them to cut another check...

I asked for a rental car, Sentry tried to give me the smallest car available, not anything in comparison to my vehicle. I had to argue with them to upgrade me so my and my family could actually fit. Then come to find out they told me my insurance wouldn't cover this rental car. I would have to purchase insurance for $17+ a day.

I don't feel like anything should come out of my pocket for (SOMETHING THAT WASN'T MY FAULT) I think the person who hit my car should be responsible for paying the insurance. Well not according to Sentry... Moral of the story, I will no longer give Sentry my business. For being the victim I have been through *** with these people.

They don't return phone calls, they don't give you any updates. For the people who cry wolf after an accident, those are the people who are catered to. People like me who are honest, get the run around, and are treated like they are the bad guy. In all honesty I'm glad my son was ok and nobody was injured but this is something that should never happen to a victim of an accident.

These people act like it's coming out of their own bank account. Honestly, thinking about seeking legal council..

These people are supposed to be on our side and help us!!! What a worthless company!!!

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Reason of review:
Bad quality
2 comments
Guest

And your a worthless ***, hiding under your anonymous rock. Your cheap and paid for a cheap policy, cheap rental coverage hence you getting a little car, and blah blah whatever else you want to *** about. Glad your *** isn't with our company anymore, your one of those people that we do ignore because your such a pain in the ***!

Guest
reply icon Replying to comment of Guest-1149197

It wasn't this person's insurance...it was the at fault drivers insurance

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